Knowledge Manager

Knowledge Manager plays a critical role in enabling service excellence by driving Knowledge Management practices across the organization. The role leads the design, implementation, and continuous improvement of knowledge processes that support self-service, reduce demand on operational teams, and enhance the user experience.

Requirements

• 5+ years of experience in Service Management, with hands-on expertise in Knowledge Management and a strong grasp of ITIL principles
• Proven track record with ServiceNow Knowledge Management and Employee Portal functionalities
• Skilled in process design and continuous improvement, ideally with Lean Six Sigma (Yellow Belt+) or Agile/Scrum certifications

Benefits

• annual bonus
• life insurance
• company stock saving plan
• paid volunteering hours
• flexible approach
• private health care with dental care package
• multisport card/my benefit platform
• possibility of working in hybrid model
• Hands-On, Team-Customized, subsidies for language classes, certifications and postgraduate studies
• referral bonus
• recognition program
• mentoring program