.svg)
DMI
Knowledge Manager
Join DMI as a Knowledge Manager in the US. Leverage ServiceNow for documentation, knowledge transfer, and AI/ML collaboration. 5-7 years experience required.
Consulting
Mid-Level
ServiceNow Role Type:
ServiceNow Modules:
Discovery
Knowledge Management
ServiceNow Certifications (nice to have):
Certified Implementation Specialist - Discovery
Job description
Posted on:
April 17, 2025
DMI is looking for a Knowledge Manager to oversee documentation and knowledge-sharing initiatives, develop structured knowledge transfer processes, and collaborate with AI/ML engineers to optimize knowledge discovery.
Requirements
- 5-7 years of experience (BS), 3-5 years of experience (MS), 0-2 years of experience (PhD)
- Experience in overseeing documentation and knowledge-sharing initiatives
- Skill in developing structured knowledge transfer processes
- Ability to create SOPs, user guides, and training materials
- Experience with Knowledge Management Systems, particularly ServiceNow, Confluence, SharePoint, or Teams
- Strong organizational and communication skills to collect and disseminate information effectively
- Ability to conduct training sessions and workshops
- Understanding of technical documentation requirements in a network environment
Benefits
- Convenience/Concierge
- Development – Annual performance management, continuing education, and tuition assistance
- Financial – Generous 401k matches both pre-tax and post-tax (ROTH) contributions along with financial wellness education, EAP, Life Insurance and Disability
- Recognition – Annual Awards ceremony, service anniversaries, peer-to-peer acknowledgment, employee referral bonuses
- Wellness – Healthcare benefits, Wellness programs, Flu Shots, Biometric screenings
Requirements Summary
BS degree and 5-7 years of experience, MS degree and 3-5 years of experience, or PhD degree and 0-2 years of experience. Experience with Knowledge Management Systems and strong organizational and communication skills
