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Quicken Loans
Knowledge Strategist
Knowledge Strategist at Quicken Loans, Detroit. Govern ServiceNow knowledge ecosystem, manage taxonomy, optimize AI Search, train 80+ partners. Requires 3+ yrs ServiceNow KM experience. PTO, 401k, 4-day week.
Entry Level
ServiceNow Role Type:
ServiceNow Modules:
Governance, Risk, and Compliance
Knowledge Management
Service Portal
ServiceNow Certifications (nice to have):
Job description
Posted on:
November 18, 2025
As a Knowledge Strategist at Rocket Companies, you will own the governance, taxonomy, and search optimization of our ServiceNow knowledge ecosystem. You'll ensure information is accurate, structured, and AI-ready to support seamless employee experiences.
Requirements
- Develop and maintain article templates, style guides, and publishing standards for Rocket's knowledge ecosystem
- Manage contributor permissions and enforce governance models to ensure content quality and consistency
- Host monthly office hours and training sessions for 80+ content partners to build knowledge management capabilities
- Define and evolve Rocket's knowledge taxonomy, hierarchies, and tagging standards to improve findability
- Configure ServiceNow AI Search, including synonyms and relevancy tuning to enhance user experience
- Lead content migration projects and audit migrated content for alignment with Rocket standards
- Partner with Product Strategy to evolve Rocket's intranet roadmap and knowledge strategy
Benefits
- Generous Paid Time Off
- 401k Matching
- Retirement Plan
- Visa Sponsorship
- Four Day Work Week
- Generous Parental Leave
- Tuition Reimbursement
- Relocation Assistance
Requirements Summary
3+ years of experience with ServiceNow Knowledge Management or similar platforms and strong understanding of taxonomy design, search optimization, and governance principles
