.svg)
Softtek
L1.5 eComm Support Engineer
Join Softtek as an L1.5 eComm Support Engineer in Bangalore. Leverage ServiceNow for incident management, AWS monitoring, and system improvement. Competitive salary!
Consulting
Entry Level
ServiceNow Role Type:
ServiceNow Modules:
IT Service Management
Incident Management
ServiceNow Certifications (nice to have):
Job description
Posted on:
September 23, 2025
This role involves incident management for a telecommunications company. It requires analyzing monitoring alerts, diagnosing application issues, collaborating with vendors, documenting incidents, and identifying recurring issues to improve system stability and performance. The ideal candidate will have experience with AWS incident monitoring and a desire to contribute to long-term solution design.
Requirements
- Analyze and respond to monitoring alerts
- Diagnose application issues and collaborate with vendors
- Document incidents in ServiceNow
- Identify recurring issues and propose improvements
- 2+ years of experience with AWS incident monitoring
Benefits
- Competitive salary
- Opportunities for growth
Requirements Summary
1-2 years experience with AWS incident monitoring. Focus on incident logging, diagnosis, and vendor collaboration
