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Softtek
L1.5 eComm Support Engineer
L1.5 eComm Support Engineer at Softtek, Bengaluru. Manage incidents, AWS monitoring, ServiceNow documentation, RCAs. 1-2 yrs AWS experience required.
Consulting
Entry Level
ServiceNow Role Type:
ServiceNow Modules:
IT Service Management
Incident Management
Problem Management
ServiceNow Certifications (nice to have):
Job description
Posted on:
September 18, 2025
Incident management, first and second level support, incident logging and tracking, trend analysis and optimization, problem management. Requires 1-2 years of experience with AWS Level 2 incident monitoring and attention.
Requirements
- Analyze and respond to monitoring alerts
- Diagnose application issues and collaborate with development, operations and client vendors for resolution
- Document incidents in ServiceNow
- Identify recurring issues and propose improvements to enhance system stability and performance
- Work on RCAs and provide long term solutions
Requirements Summary
1-2 years of experience with AWS Level 2 incident monitoring and attention
