L1 Production Support Engineer Mobile apps (iOS and Android) - R01554954

Brillio is a fast-growing digital technology service provider seeking a L1 Production Support Engineer to ensure the stability, performance, and usability of their mobile applications. The role involves incident response, troubleshooting, and collaboration with development and QA teams to deliver a seamless mobile experience. It’s a key role in a support function driving a digital transformation journey for a Fortune 1000 client.

Requirements

• Monitor and respond to production incidents for mobile apps (iOS and Android)
• Perform initial triage and debugging using tools like CloudWatch, S3, and Dynatrace
• Troubleshoot mobile-specific issues including crashes, performance bottlenecks, and UI/UX anomalies
• Conduct performance testing and validation across mobile platforms
• Analyze user journeys and behavioral data captured in Adobe Analytics and Dynatrace
• Use Postman to validate mobile API endpoints and troubleshoot integration issues
• Log and manage incidents via ServiceNow, ensuring timely resolution and documentation
• Collaborate with development, QA, and release teams to support version control and release management
• Communicate clearly with stakeholders, providing updates and technical insights
• Contribute to knowledge base articles and post-incident reviews