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IceWarp Services, s.r.o.
L1 to L2 Technical Support Specialist
Join IceWarp in Prague as an L1 to L2 Technical Support Specialist. Leverage ServiceNow skills to resolve technical issues and support 50M users. Benefits include growth opportunities, flexible environment, and 25 days off.
ServiceNow Role Type:
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ServiceNow Certifications (nice to have):
Job description
Posted on:
July 10, 2025
We are IceWarp, a Czech company providing communication solutions to 50 million users worldwide. We are looking for a Technical Support Specialist to resolve technical questions related to IceWarp servers and applications.
Requirements
- Knowledge of Linux (CentOS, RedHat, Rocky Linux)
- SQL language and database concepts
- Email server experience
- Network protocols (SMTP, IMAP, DNS...)
- Helpdesk system experience (Jira, Zendesk, ServiceNow)
- Good communication skills
- Interest in new technologies and willingness to learn
- Collaboration and teamwork skills
Benefits
- Opportunity for growth
- Mentor support
- Access to modern tools and technologies
- Flexible environment
- Open-ended contract
- 20 days of vacation + 5 personal days
- Language courses
- Quality coffee and snacks
- Close to metro
Requirements Summary
Linux, SQL, email server experience, good communication skills, and interest in new technologies
