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Zensar
L2 Clinical Systems Support Specialist
Join Zensar as an L2 Clinical Systems Support Specialist. Leverage ServiceNow for incident management in healthcare. 4+ years experience required.
Consulting
Mid-Level
ServiceNow Role Type:
Support Specialist
ServiceNow Modules:
IT Service Management
Integration Hub
ServiceNow Certifications (nice to have):
Certified Implementation Specialist - IT Service Management
Job description
Posted on:
May 23, 2025
Provide Level 2 support for clinical systems, resolving incidents and escalations, and support users with application usage and minor enhancements.
Requirements
- 4+ years of experience in Level 2 application support within a healthcare/clinical systems environment
- Strong analytical and troubleshooting skills for healthcare IT systems
- Experience with ITSM tools (e.g., ServiceNow, Jira) for incident & request management
Benefits
- Good understanding of clinical workflows in radiology, oncology, and patient referrals
- Familiarity with PACS, RIS, and EHR integrations
- Knowledge of healthcare compliance standards (e.g., GxP, Data Privacy) is desirable
Requirements Summary
4+ years of experience in Level 2 application support, strong analytical skills, and experience with ITSM tools
