L2 Service Desk

We're looking for a Mid-Level to Senior Service Desk Specialist with strong networking skills to join our IT support team. This role involves advanced technical support responsibilities, complex troubleshooting, and hands-on experience with network-related tasks.

Requirements

• 3–5 years of experience in a service desk or technical support role, with strong networking exposure.
• Solid understanding of network systems and experience troubleshooting complex technical issues.
• Familiarity with ticketing systems such as ServiceNow, Jira, or Zendesk.
• Deep knowledge of TCP/IP, DNS, DHCP, VPNs, routing, switching, and firewalls.
• Experience with monitoring tools like Wireshark, SolarWinds, or PRTG.
• Hands-on with network hardware (e.g., Cisco, Juniper).
• Strong communication and customer service skills.
• Ability to work independently and as part of a team.
• Excellent attention to detail and ability to juggle multiple tasks.