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Mars
Senior Manager, ITSM Process Excellence
Join Mars as a Senior Manager, ITSM Process Excellence in Guararema, SP. Lead ITSM improvements using ServiceNow, requiring ITIL certification and 15+ years of experience. Competitive salary and development support offered.
Direct Hire
Senior
ServiceNow Role Type:
ServiceNow Modules:
IT Service Management
ServiceNow Certifications (nice to have):
Certified Implementation Specialist - IT Service Management
Job description
Posted on:
April 29, 2025
The Senior Manager of ITSM Process Excellence will join our Operational Excellence organization to enhance the co-creation of value across our ITSM practices, improving process efficiencies and providing thought leadership for continual process improvement.
Requirements
- Bachelor's degree (or the equivalent of education) with extensive experience and training
- Demonstrated leadership in taking an idea to solution across people, process and technology
- Proven leadership skills with a minimum of 5-7 years of experience
- ITIL4 (Managing Professional / Strategic Leader) or ITIL v3 Expert Certification preferred
- Experience with user-centric design and a minimum of 5 years using ServiceNow ITSM
- Minimum of 15 years of hands-on experience with ITIL/ITSM practices
Benefits
- Industry competitive salary
- Best-in-class learning and development support
- Company bonus
Requirements Summary
Bachelor's degree, extensive experience, and ITIL certification with a minimum of 15 years of hands-on experience with ITIL/ITSM practices
