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ALDI | HOFER
L2 Support eCommerce Specialist
Join ALDI | HOFER as an L2 Support eCommerce Specialist in Budapest. Leverage ServiceNow to resolve eCommerce support tickets, ensuring customer satisfaction.
Direct Hire
Entry Level
ServiceNow Role Type:
Application Developer
ServiceNow Modules:
DevOps
Incident Management
ServiceNow Certifications (nice to have):
Job description
Posted on:
June 12, 2025
L2 Support eCommerce Specialist responsible for operating as the 2nd point of contact in our support chain, working closely with developers, cloud and DevOps engineers to resolve customer support tickets within SLAs.
Requirements
- Work experience in supporting eCommerce solutions (frontend, backend)
- Knowledge of cloud services
- Experience with monitoring systems - preferably New Relic and Dynatrace
- Experience with ticketing systems ServiceNow or JIRA
- Expertise with technologies in the eCommerce area (e.g. Spryker, Hybris, Intershop) and various CMS systems (Bloomreach, First Spirit etc.) is a plus
Benefits
- Further carrier opportunities in the IT field, either in technical or project management direction
- Secure, long-term employment in a stable company
- Regular salary increase, we follow the inflation and reward loyalty
- Continuous learning opportunities though our own e-learning platform and internal teams
Requirements Summary
Experience in supporting eCommerce solutions, knowledge of cloud services, experience with monitoring systems and ticketing systems
