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ALDI | HOFER
L2 Support eCommerce Specialist
Join ALDI | HOFER as an L2 Support eCommerce Specialist in Pécs. Leverage ServiceNow for ticketing, support eCommerce solutions, and enjoy career growth.
Direct Hire
Entry Level
ServiceNow Role Type:
Support Specialist
ServiceNow Modules:
Incident Management
ServiceNow Certifications (nice to have):
Job description
Posted on:
June 12, 2025
The job involves working as a Support Engineer, operating as the 2nd point of contact in our support chain, and specializing in one of three application focus areas. Key responsibilities include triaging & responding to, investigating and resolution of customer support tickets within SLAs.
Requirements
- Work experience in supporting eCommerce solutions (frontend, backend)
- Public cloud services (Microsoft Azure)
- Experience with monitoring systems (New Relic and Dynatrace)
- Ticketing systems (ServiceNow or JIRA)
- Expertise with eCommerce technologies (e.g. Spryker, Hybris, Intershop) and various CMS systems (Bloomreach, First Spirit etc.)
Benefits
- Further carrier opportunities in the IT field
- Secure, long-term employment in a stable company
- Regular salary increase
- Continuous learning opportunities through our own e-learning platform and internal teams
Requirements Summary
Work experience in eCommerce solutions, knowledge of cloud services, and expertise with eCommerce technologies
