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ALDI | HOFER
L2 Support eCommerce Specialist
Join ALDI | HOFER in Debrecen as an L2 Support eCommerce Specialist. Leverage ServiceNow for ticketing, support eCommerce solutions, and enjoy career growth.
Direct Hire
Entry Level
ServiceNow Role Type:
Application Developer
ServiceNow Modules:
DevOps
Incident Management
ServiceNow Certifications (nice to have):
Job description
Posted on:
June 12, 2025
We are looking for a L2 Support eCommerce Specialist to join our international team. As a 2nd point of contact in our support chain, you will be responsible for triaging and responding to customer support tickets within SLAs. The role involves working closely with developers, cloud and DevOps engineers to resolve issues and provide expert support in eCommerce areas.
Requirements
- Work experience in supporting eCommerce solutions (frontend, backend)
- Knowledge of cloud services
- Experience with monitoring systems (New Relic and Dynatrace)
- Experience with ticketing systems (ServiceNow or JIRA)
Benefits
- Further carrier opportunities in the IT field
- Secure, long-term employment in a stable company
- Regular salary increase, we follow the inflation and reward loyalty
- Continuous learning opportunities through our own e-learning platform and internal teams
Requirements Summary
2-5 years of experience in supporting eCommerce solutions and knowledge of cloud services
