L2 Support Engineer

Applaudo is seeking a detail-oriented and analytical L2 Support Engineer to provide high-quality technical support for modern applications and systems. The role involves diagnosing complex issues, improving processes through automation, and collaborating with development and operations teams. Experience with databases, APIs, and monitoring tools is essential.

Requirements

• Bachelor’s degree in Computer Science, Information Technology, Systems Engineering, or a related field or equivalent professional experience.
• 3+ years of experience in technical support roles (L2 or advanced L1).
• Strong understanding of web and mobile application ecosystems, including APIs, integrations, and automation tools.
• Experience supporting databases (SQL, PostgreSQL, or MySQL) including writing queries, analyzing logs, and troubleshooting performance.
• Familiarity with Power BI, RPA platforms (UiPath, Power Automate, or similar), and monitoring/observability tools (e.g., Datadog, New Relic, Grafana, or Azure Monitor).
• Experience managing incidents and tickets through tools such as Jira or ServiceNow.
• Basic scripting knowledge in Python, PowerShell, or Bash (nice to have).
• Understanding of ITIL principles and experience supporting 24/7 monitored environments.

Benefits

• Celebrations
• Special discounts
• Entertainment area
• Modern Work Spaces
• Great work environment
• Private medical insurance