Launch Communications IT Support Analyst II

Blue Origin is looking for a Launch Communications IT Support Analyst II to join their team. The successful candidate will be responsible for providing front-line customer support for computer and communications systems, deploying and maintaining mission-critical IT hardware, and supporting launch pad operations. The position requires a strong technical background, excellent communication skills, and a passion for safe human spaceflight.

Requirements

• 2 years of desktop support or NOC experience
• Practical knowledge and experience with standard network protocols (ie DHCP, DNS, NPS, SQL, SMTP, NFS, etc)
• Ability to climb ladders and work on elevated structures
• Ability to lift and install heavy server and communications equipment
• Excellent verbal and written communication skills
• Prior experience operating and maintaining AV systems
• Experience with Windows and Linux command line interface
• Prior experience utilizing IT support documentation and workflow automation tools (e.g. JIRA, Confluence, ServiceNow, Remedy, SalesForce)
• Ability to earn trust, maintain positive and professional relationships, and contribute to a culture of inclusion

Benefits

• Medical
• Dental
• Vision
• Basic and supplemental life insurance
• Paid parental leave
• Short and long-term disability
• 401(k) with a company match of up to 5%
• Education Support Program