Lead - IT Operations

Lead IT Operations role at WebMD Health Corp., responsible for technical support, infrastructure maintenance, and security patches. Experience in complete infra stack from network to OS, expertise with Windows Server, Powershell, DNS/DHCP, and cloud platforms.

Requirements

• Experience in complete infra stack from network, security, storage, hardware, and OS
• Expertise with Windows Server
• Expertise with Powershell
• Expertise with DNS/DHCP
• Experience in tools such as Google Workspace, GCP, Microsoft Office 365, Azure
• Experience with setting up and working with backup tools such as NetApp
• Building DR environments and plans
• Familiar with managing ticketing systems such as JIRA, ServiceNow, ServiceDesk Plus
• Familiar with setting up applications with Azure or Google SSO
• Knowledge of applicable data privacy practices and laws
• Certifications in VMware, Hyper-V, MSCE, MSCA, or Solutions Architect are good to have
• Ability to plan, organize and document complex system maintenance activities and toconfigure systems to be consistent with institutional policies/procedures
• Ability to communicate technical/complex information both verbally and in writing
• Perform multiple tasks concurrently and respond to emergency situations effectively
• Excellent communication and interpersonal skills
• Highly self-motivated and directed with keen attention to detail
• Proven analytical and problem-solving abilities
• Strong customer service orientation

Benefits

• Company details available on website
• Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status