.svg)
M&G plc
Lead – System Configuration Engineer
Join M&G plc as a Lead System Configuration Engineer in Pune. Leverage ServiceNow ITOM for integration, lead projects, and enhance ITSM. 6-8 years required.
Direct Hire
Senior
ServiceNow Role Type:
ServiceNow Modules:
Configuration Management Database
IT Operations Management
IT Service Management
ServiceNow Certifications (nice to have):
Certified Implementation Specialist - Discovery
Certified Implementation Specialist - IT Service Management
Job description
Posted on:
July 2, 2025
We are looking for a Lead - System Configuration Engineer to join our team at M&G Global Services. The role involves integrating key platforms into ServiceNow via the ITOM module, working with technical and non-technical teams, and delivering solutions to meet business needs. The team will support our UK business with extended support for Asia Pacific regions.
Requirements
- Experience working with technical and non-technical teams to take requirements and deliver solutions to meet these
- Experience owning projects / programs of work and making logical decisions for the best outcomes.
- Experience of using, contributing and maintain a CMDB.
- Proficiency in scripting languages (e.g., Python, PowerShell) for automation
- Experience with monitoring tools such as Nagios, Dynatrace, Datadog, App Dynamics, Azure Monitor etc.
- Experience in connecting infrastructure to monitoring platforms.
- An understanding of IT infrastructure, including servers, networks, and applications.
- Experience in ITIL methodology / configuration of IT Service Management, Incident Mgmt, Problem Mgmt., Change Mgmt. etc.
- Experience in leading Technical Reviews, End User Trainings and mentorship to junior team members
Benefits
- Exciting career growth opportunities
- Opportunity to shape the team for the future
- Collaborative and dynamic environment
Requirements Summary
6-8 years of experience, graduate or master's degree in any discipline, cloud certifications an advantage
