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Wipro Limited
Lead Administrator - L1
Lead Administrator - L1 at Wipro, Bengaluru. Oversee ServiceNow operations, manage upgrades, and enhance performance. 5-8 years experience required.
Consulting
Mid-Level
ServiceNow Role Type:
ServiceNow Modules:
Knowledge Management
ServiceNow Certifications (nice to have):
Job description
Posted on:
May 19, 2025
The Lead Administrator - L1 will provide technical expertise in architecture planning and design of the concerned tower, manage its day-to-day operations, and lead the structural/ architectural design of a platform/ middleware/ database/ back up. The role also involves managing the day-to-day operations, planning for upgradations, migration, maintenance, backup, installation and configuration functions, and reviewing the technical performance of the tower.
Requirements
- 5-8 years of experience
- ServiceNow - SaaS experience
- Knowledge management
- Team management
- Performance management
- Employee satisfaction and engagement
Benefits
- Weekly status reports to the client leadership team
- Development of Service Improvement Plan (SIP) through automation and other initiatives
- Promotion of diversity in leadership positions
- Employee recognition and appreciation
Requirements Summary
5-8 years of experience, ServiceNow - SaaS experience, knowledge management
