Lead Administrator - L1

The Lead Administrator - L1 role is responsible for providing technical expertise in architecture planning and design of the concerned tower, managing day-to-day operations, and leading the structural/architectural design of a platform/middleware/database/back up. The role involves conducting technology capacity planning, utilizing new features of underlying technologies, and implementing disaster recovery plans.

Requirements

• 5-8 years of experience in ServiceNow - IT Service Management
• Mandatory skills in ServiceNow - IT Service Management
• Ability to provide technical expertise in architecture planning and design
• Experience in managing day-to-day operations
• Leadership skills
• Strong analytical and problem-solving skills
• Ability to work in a fast-paced environment

Benefits

• Employee satisfaction and engagement
• Diversity in leadership positions
• Performance management
• Employee recognition and appreciation
• Training and development opportunities
• Competitive salary and benefits package