Lead Administrator - L1

The Lead Administrator - L1 will provide technical expertise in architecture planning and design of the concerned tower, manage its day-to-day operations, and lead the structural/ architectural design of a platform/ middleware/ database/ back up etc. according to various system requirements.

Requirements

• 5-8 years of experience in ServiceNow - IT Service Management
• Provide adequate support in architecture planning, migration & installation for new projects in own tower
• Conduct technology capacity planning by reviewing the current and future requirements
• Manage day-to-day operations by troubleshooting any issues, conducting root cause analysis (RCA) and developing fixes to avoid similar issues
• Plan for and manage upgradations, migration, maintenance, backup, installation and configuration functions for own tower
• Review the technical performance of own tower and deploy ways to improve efficiency, fine tune performance and reduce performance challenges
• Forecast talent requirements as per the current and future business needs
• Hire adequate and right resources for the team
• Train direct reportees to make right recruitment and selection decisions
• Ensure 100% compliance to Wipro’s standards of adequate onboarding and training for team members to enhance capability & effectiveness
• Build an internal talent pool of HiPos and ensure their career progression within the organization
• Set goals for direct reportees, conduct timely performance reviews and appraisals, and give constructive feedback to direct reports
• Lead and drive engagement initiatives for the team
• Track team satisfaction scores and identify initiatives to build engagement within the team
• Proactively challenge the team with larger and enriching projects/ initiatives for the organization or team
• Exercise employee recognition and appreciation

Benefits

• Competitive salary
• Opportunities for career growth and development
• Diverse and inclusive work environment
• Opportunities for professional certification and training
• Flexible work arrangements
• Employee recognition and appreciation programs
• Opportunities for leadership development and growth