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AIA
Lead Analyst, Data and Service Operations
Lead Analyst, Data and Service Operations at AIA in Kuala Lumpur. Leverage ServiceNow for incident management, data analytics, and customer service excellence.
Direct Hire
Entry Level
ServiceNow Role Type:
Support Specialist
ServiceNow Modules:
DevOps
IT Service Management
Service Catalog
ServiceNow Certifications (nice to have):
Certified Implementation Specialist - IT Service Management
Job description
Posted on:
June 10, 2025
Join AIA Digital+ as a Lead Analyst, Data and Service Operations and shape a better tomorrow by leading the coordination and responding to incidents and service requests, conducting data mining and analytics, and delivering high-quality customer experience.
Requirements
- 2+ years of experience in managing large enterprise technology Service Management functions, Customer Service or Service Desk
- 1+ years of experience in using ITSM tools (e.g. ServiceNow, BMC)
- Diploma in Business IT or Computing
- Ability to work on shift 24/7
- Proven experience in ITIL, sound understanding of IT operating model design and best practices
- Excellent analytical and communication skills
Requirements Summary
2+ years of experience in IT Service Management, 1+ years of experience in using ITSM tools, Diploma in Business IT or Computing
