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AIA
Lead Analyst, Data and Service Operations
Join AIA in Kuala Lumpur as a Lead Analyst, Data and Service Operations. Leverage ServiceNow for incident management and analytics. 2+ years in ITSM required.
Direct Hire
Entry Level
ServiceNow Role Type:
Support Specialist
ServiceNow Modules:
DevOps
IT Service Management
Service Catalog
ServiceNow Certifications (nice to have):
Certified Implementation Specialist - IT Service Management
Job description
Posted on:
June 10, 2025
AIA Digital+ is seeking a Lead Analyst, Data and Service Operations to shape a better tomorrow by leading the coordination and responding to incidents and service requests, conducting data mining, and performing analytics to support management decision-making.
Requirements
- 2+ years relevant experience in managing large enterprise technology Service Management functions, Customer Service or Service Desk
- 1+ years relevant experience in using ITSM tools ie. ServiceNow, BMC etc
- Diploma in Business IT or Computing
- Able to work on shift 24/7
Benefits
- Build a career with us as we help our customers and the community live healthier, longer, better lives.
Requirements Summary
2+ years experience in managing large enterprise technology Service Management functions, Customer Service or Service Desk, Diploma in Business IT or Computing, able to work on shift 24/7
