Lead Analyst, Data and Service Operations

Join AIA Digital+ as a Lead Analyst, Data and Service Operations and shape a better tomorrow by leading the coordination and responding to incidents and service requests, conducting data mining and analytics, and delivering high-quality customer experience.

Requirements

• 2+ years of experience in managing large enterprise technology Service Management functions, Customer Service or Service Desk
• 1+ years of experience in using ITSM tools (e.g. ServiceNow, BMC)
• Diploma in Business IT or Computing
• Ability to work on shift 24/7
• Proven experience in ITIL, sound understanding of IT operating model design and best practices
• Excellent analytical and communication skills