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AIA
Lead Analyst, Data and Service Operations
Lead Analyst, Data and Service Operations at AIA in Kuala Lumpur. Leverage ServiceNow for incident management and analytics. ITIL knowledge required.
Direct Hire
Entry Level
ServiceNow Role Type:
Support Specialist
ServiceNow Modules:
DevOps
IT Service Management
ServiceNow Certifications (nice to have):
Certified Implementation Specialist - IT Service Management
Job description
Posted on:
June 10, 2025
Join AIA Digital+ as a Lead Analyst, Data and Service Operations to shape a better tomorrow. This role involves leading incident and request management, user support, and data mining and analytics. You will work in a dynamic and exciting environment with endless opportunities to learn and thrive.
Requirements
- 2+ years of experience in managing large enterprise technology Service Management functions, Customer Service or Service Desk
- 1+ years of experience in using ITSM tools, such as ServiceNow or BMC
- Diploma in Business IT or Computing
- Able to work on shift 24/7
- Proven experience in ITIL and sound understanding of IT operating model design and best practices
Benefits
- Endless opportunities to learn and thrive in a dynamic and exciting environment
- A chance to shape a brighter future at AIA Digital+
Requirements Summary
2+ years of experience in managing large enterprise technology Service Management functions, 1+ year of experience in using ITSM tools, Diploma in Business IT or Computing
