Lead Analyst, Data and Service Operations

AIA Digital+ is seeking a Lead Analyst, Data and Service Operations to shape a better tomorrow by leading the coordination and responding to incidents and service requests, and conducting data mining and analytics to support management decision-making.

Requirements

• 2+ years relevant experience in managing large enterprise technology Service Management functions, Customer Service or Service Desk
• 1+ years relevant experience in using ITSM tools (e.g. ServiceNow, BMC)
• Diploma in Business IT or Computing
• Able to work on shift 24/7
• Demonstrable track of IT Service Management processes implementation and transformation and enterprise scale
• Good understanding and proven experience in ITSM implementation in a multi-site environment
• Proven experience plus qualification in ITIL
• Sound understanding of IT operating model design and best practices
• Sound experience in using MS Teams

Benefits

• Build a career with us as we help our customers and the community live healthier, longer, better lives