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AIA
Lead Analyst, Data and Service Operations
Direct Hire
Entry Level
ServiceNow Role Type:
Support Specialist
ServiceNow Modules:
DevOps
IT Service Management
ServiceNow Certifications (nice to have):
Certified Implementation Specialist - IT Service Management
Job description
Posted on:
June 10, 2025
Join AIA Digital+ as a Lead Analyst, Data and Service Operations to shape a better tomorrow. This role involves leading incident and request management, user support, and data mining and analytics. You will work in a dynamic and exciting environment with endless opportunities to learn and thrive.
Requirements
- 2+ years of experience in managing large enterprise technology Service Management functions, Customer Service or Service Desk
- 1+ years of experience in using ITSM tools, such as ServiceNow or BMC
- Diploma in Business IT or Computing
- Able to work on shift 24/7
- Proven experience in ITIL and sound understanding of IT operating model design and best practices
Benefits
- Endless opportunities to learn and thrive in a dynamic and exciting environment
- A chance to shape a brighter future at AIA Digital+
Requirements Summary
2+ years of experience in managing large enterprise technology Service Management functions, 1+ year of experience in using ITSM tools, Diploma in Business IT or Computing
