Lead Business Analyst

The Bank is looking for a highly driven Senior Business Analyst with an ITSM incident management/problem management background to identify 'The Big Rocks' and improve IT production stability. The role will involve data mining, report creation, and problem-solving to drive process/tooling enhancements. This is a 1-year contract position with potential extension.

Requirements

• 7+ years of Business Analyst experience
• 3-5 years of Incident Management experience
• 3-5 years of Problem Management experience
• Bachelor’s degree in business, accounting, IT or related field
• Excellent communication skills
• Experience with ServiceNow
• Experience with PowerBI
• Experience with Microsoft Visio
• Proficiency in MS Office
• Ability to create ad-hoc ServiceNow reports
• Building/maintaining relationships with stakeholders