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Grab
Lead IT Service Improvement Specialist
Join Grab as a Lead IT Service Improvement Specialist in Pasig City. Leverage ServiceNow for ITSM enhancements, data analysis, and process ownership.
Consulting
Senior
ServiceNow Role Type:
ServiceNow Modules:
Governance, Risk, and Compliance
IT Service Management
Knowledge Management
Service Catalog
ServiceNow Certifications (nice to have):
Certified Implementation Specialist - IT Service Management
Job description
Posted on:
October 6, 2025
Grab is seeking a Lead IT Service Improvement Specialist to drive continuous improvements to their IT services across Grab’s operations. This role involves process ownership, data analysis, service catalog management, knowledge base governance, and platform business analysis. The position is based onsite at Grab's office in Exquadra Tower, Pasig City, Philippines.
Requirements
- 8+ years of experience
- Strong understanding of ITIL framework
- Experience developing actionable ITSM dashboards using PowerBI
- Experience in data analysis to identify and drive service improvement initiatives
- Proven experience in ITSM and managing ITSM platforms (FreshService, ServiceNow, etc.)
- Experience in problem solving methodologies (Agile, Kaizen, etc.)
Benefits
- Term Life Insurance
- Comprehensive Medical Insurance
- Benefits package with parental and birthday leave
- Parental and Volunteer leave
- Personal Flex-work arrangements
- Care for your well-being
Requirements Summary
8+ yrs experience in ITIL, strong understanding of ITSM frameworks & platforms, data analysis, and Agile/Kaizen methodologies
