Lead IT Support Engineer

Curriculum Associates is changing the face of education technology with award-winning learning programs. As a Lead IT Support Engineer, you will monitor IT project milestones, manage support ticket metrics, and develop dashboards and reports.

Requirements

• Monitor and track end-to-end IT project milestones and delivery status.
• Manage support ticket metrics and SLA compliance across IT teams.
• Develop and maintain dashboards and reports for operational and leadership review.
• Create and present concise, visually compelling slide decks for IT leadership.
• Analyze data to detect trends, performance anomalies, and systemic issues.
• Recommend corrective or preventive actions and monitor resolution progress to closure.
• Facilitate reviews with stakeholders to prioritize operational initiatives.
• Act as a liaison between delivery teams, support teams, and leadership for continuous alignment.