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DTCC
Lead Problem Management Associate
Join DTCC as a Lead Problem Management Associate in Jersey City, NJ. Leverage ServiceNow skills to manage IT problem lifecycles. 6+ years experience required. Competitive benefits!
Direct Hire
Senior
ServiceNow Role Type:
ServiceNow Modules:
DevOps
Governance, Risk, and Compliance
IT Service Management
Incident Management
Problem Management
ServiceNow Certifications (nice to have):
Certified Implementation Specialist - IT Service Management
Job description
Posted on:
June 11, 2025
Are you ready to make an impact at DTCC? We're looking for a Lead Problem Management Associate to oversee the entire lifecycle of IT problems, from identification and investigation to documentation, critical issue, and resolution.
Requirements
- Minimum of 6 years of related experience
- Bachelor's degree preferred or equivalent experience
- Proven work experience as a Problem Manager or IT Risk Management
- Experience in IT service management and ITIL processes
- Strong problem-solving skills
- Excellent communication and coordination skills
- Ability to work with cross-functional teams and manage multiple tasks simultaneously
- Knowledge of ITSM tools such as ServiceNow
- General technical background in incident management, OSI layer analysis, CI/CD, SDLC, database, Mainframe, MQ, Networks, and Cyber
Benefits
- Competitive compensation, including base pay and annual incentive
- Comprehensive health and life insurance and well-being benefits, based on location
- Pension / Retirement benefits
- Paid Time Off and Personal/Family Care, and other leaves of absence when needed to support your physical, financial, and emotional well-being
- Flexible/hybrid model of 3 days onsite and 2 days remote
Requirements Summary
6 years of related experience, Bachelor's degree preferred or equivalent experience, strong problem-solving skills
