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DTCC
Lead Problem Management Associate (EMEA Shift)
Join DTCC as a Lead Problem Management Associate in Manila. Leverage ServiceNow for IT problem lifecycle management. 6+ years experience required. Competitive benefits!
Direct Hire
Senior
ServiceNow Role Type:
ServiceNow Modules:
DevOps
Governance, Risk, and Compliance
IT Service Management
Incident Management
Problem Management
ServiceNow Certifications (nice to have):
Certified Implementation Specialist - IT Service Management
Job description
Posted on:
September 5, 2025
DTCC is seeking a Lead Problem Management Associate to oversee IT problems throughout their lifecycle, from identification and resolution to documentation and prevention. The role focuses on root cause analysis and proactive issue resolution, leveraging investigative techniques and best practices in IT service management. DTCC values innovation, employee growth, and work-life balance.
Requirements
- Proven work experience as a Problem Manager or IT Risk Management.
- Experience in IT service management and ITIL processes.
- Strong problem-solving skills.
- Excellent communication and coordination skills.
- Knowledge of ITSM tools such as ServiceNow.
- General technical background in incident management, OSI layer analysis, CI/CD, SDLC, database, Mainframe, MQ, Networks, and Cyber.
Benefits
- Competitive compensation
- Comprehensive health and life insurance
- Pension / Retirement benefits
- Paid Time Off and Personal/Family Care
- Flexible work arrangements
Requirements Summary
6+ years of experience. Bachelor's degree preferred. Strong problem-solving and communication skills are a must. IT service management experience is needed
