Lead Process Analyst - Asset Management

Join the Cleveland Clinic team where you will work alongside passionate caregivers and provide patient-first healthcare. You will work alongside dedicated caregivers, receive endless support and appreciation, and build a rewarding career with one of the most respected healthcare organizations in the world.

Requirements

• Bachelor's degree in Information Technology/Computer Science, Health Sciences, Healthcare Admin, or related field
• 6 years of system implementation experience, including directing, planning, and scheduling a major information system project
• Effective communication skills (both written and verbal) and the ability to work independently
• ITIL Foundations certification within 6 months of the position start date
• Hands-on experience with ServiceNow SAM, including licensing models, normalization, entitlement reconciliation, and compliance tracking
• Proven experience managing or supporting ITSM processes within ServiceNow
• Strong analytical, communication (written and verbal), and organizational skills
• Demonstrated ability to translate business requirements into ServiceNow workflows and process improvements
• Experience with KPI reporting, dashboard creation, and trend analysis in ServiceNow
• Results driven with a continuous improvement mindset and practical problem-solving approach
• Skilled in stakeholder communication, negotiation, and cross-functional collaboration

Benefits

• Paid time off
• Health insurance
• Retirement plan