.svg)
Bank of America
Lead Product Analyst, IT Service Management
Lead Product Analyst at Bank of America in Charlotte, NC. Leverage ServiceNow expertise to design ITSM solutions. 5+ years in product management and Agile required. Benefits include career growth and comprehensive health coverage.
Direct Hire
Mid-Level
ServiceNow Role Type:
Business Process Analyst
ServiceNow Modules:
IT Service Management
Incident Management
ServiceNow Certifications (nice to have):
Certified Implementation Specialist - IT Service Management
Job description
Posted on:
April 22, 2025
Join Bank of America as a Lead Product Analyst, IT Service Management, and be part of a new team designing, implementing, and managing next-generation Service Management policies, processes, and solutions. Analyze business requirements, translate them into technical specifications, and collaborate with cross-functional teams to develop high-quality products.
Requirements
- 5+ years of product management/technical business analyst experience
- 5+ years of direct experience working in an Agile team
- 3+ years of ServiceNow implementation experience
- Deep understanding of ITIL Service Management functions
- Demonstrated ability to interpret business and technical needs
- Good communication, presentation, and analytical skills
Benefits
- Job security with a stable financial institution
- Opportunities for career growth and professional development
- Comprehensive benefits package including health insurance, retirement plan, and paid time off
Requirements Summary
5+ years of product management/technical business analyst experience, 5+ years of direct experience working in an Agile team, 3+ years of ServiceNow implementation experience
