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Bank of America
Lead Product Analyst, IT Service Management
Lead Product Analyst at Bank of America in Charlotte, NC. Leverage ServiceNow skills to analyze business needs, drive ITSM solutions, and enhance product quality.
Direct Hire
Mid-Level
ServiceNow Role Type:
Business Process Analyst
ServiceNow Modules:
IT Service Management
Incident Management
ServiceNow Certifications (nice to have):
Certified Implementation Specialist - IT Service Management
Job description
Posted on:
April 22, 2025
Join Bank of America as a Lead Product Analyst, IT Service Management, and build a successful career with opportunities to learn, grow, and make an impact. You will analyze high-level business requirements and translate them into technical specifications for our engineering team, working closely with business units and technical product managers to develop high-quality products that delight our internal customers.
Requirements
- 5+ years product management / technical business analyst experience
- 5+ Direct experience working in an Agile team
- 3+ years ServiceNow implementation experience
- Deep understanding of the ITIL Service Management functions
- Demonstrated ability to interpret business and technical needs
- Ability to operate as part of cross-functional work streams
Benefits
- At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection
- Being a Great Place to Work is core to how we drive Responsible Growth
- We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day
Requirements Summary
5+ years product management / technical business analyst experience, 5+ Direct experience working in an Agile team, 3+ years ServiceNow implementation experience
