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AZGROUPPROD
Lead-Service Management_354
Lead Service Management at AZGROUPPROD, Indiana: Oversee Contact Center solutions using ServiceNow. Requires 5+ years in project management and Telecom experience.
Direct Hire
Mid-Level
ServiceNow Role Type:
Implementer
ServiceNow Modules:
IT Service Management
ServiceNow Certifications (nice to have):
Certified Implementation Specialist - IT Service Management
Job description
Posted on:
May 20, 2025
Lead Service Management is responsible for service delivery management, planning, and implementation of Contact Center service solutions. The role involves tracking progress, reviewing project tasks, and identifying solutions to meet productivity, quality, and customer goals.
Requirements
- 5+ years of experience as a project manager and service manager
- Proven experience in a Telecommunications environment
- Proficiency in managing ITSM tools, preferably ServiceNow
Requirements Summary
5+ years of project management experience, proven experience in Telecommunications, proficiency in ITSM tools
