Staff Performance Support Consultant (Escalations Engineering)

We're looking for a Staff Performance Support Consultant (Escalations Engineering) to join our Customer Service and Support team. You will be responsible for driving the successful closure of critical escalated technical issues for our largest customers. You will work on reactive and proactive engagements, using your technical troubleshooting skills and consulting skills to help customers get maximum value from our platform.

Requirements

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving
• Progressive experience in technical support, software development, performance load testing or professional services
• Working knowledge of the components in a web applications stack
• Experience with one (or more) scripting languages: e.g. JavaScript, Python, Perl, Unix Shell, Windows Powershell etc..
• Experience with working with (or debugging) Object Oriented code (Java preferred)
• Working knowledge of one (or more) Relational Database technologies e.g. Oracle / MySQL / SQL Server / PostgreSQL
• Strong problem-solving, leadership, time management, and critical thinking skills
• Excellent communication and presentation skills with an aptitude for learning new technologies

Benefits

• Generous holiday allowances
• Bonus scheme
• Stock options
• Flexible working arrangements