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ServiceNow
Staff Performance Support Consultant (Escalations Engineering)
The Mothership
Entry Level
ServiceNow Role Type:
Support Specialist
ServiceNow Modules:
Integration Hub
Problem Management
ServiceNow Certifications (nice to have):
Job description
Posted on:
September 5, 2025
ServiceNow is seeking a Staff Performance Support Consultant (Escalations Engineering) to join the Customer Service and Support team, working with large customers facing critical performance and scalability challenges. The role involves providing technical troubleshooting, problem-solving, and consulting guidance to help customers maximize the value of ServiceNow platforms. Candidates will leverage industry leading tools and best practices to root cause issues and drive solution improvements.
Requirements
- Experience in integrating AI into work processes.
- Progressive experience in technical support, software development, performance load testing or professional services.
- Knowledge of web applications stacks
- Scripting languages: JavaScript, Python, Perl, Unix Shell, Windows Powershell.
- Working knowledge of Object Oriented code (Java preferred)
- Strong problem-solving, leadership, time management and critical thinking skills
- Excellent communication and presentation skills
Benefits
- Competitive base salaries
- High house allowances
- Bonus scheme
- Stock options
- Flexible working arrangements
Requirements Summary
Experience in AI integration, technical support, or web application development is needed. Strong problem solving, scripting, and communication skills are essential. ServiceNow architecture experience is a plus
