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ServiceNow
Senior Manager, Product Design - AI Experience
Direct Hire
Mid-Level
ServiceNow Role Type:
Application Developer
ServiceNow Modules:
Configuration Management Database
IT Asset Management
IT Operations Management
IT Service Management
Integration Hub
Security Operations
Service Catalog
ServiceNow Certifications (nice to have):
Certified Application Developer
Certified Implementation Specialist - Discovery
Certified Implementation Specialist - IT Service Management
Certified System Administrator
Job description
Posted on:
September 15, 2025
ServiceNow is seeking a Senior Manager of Product Design to lead the development of AI-enhanced experiences. The role involves influencing product strategy, leading a team, and ensuring a cohesive UX across the ServiceNow ecosystem. This position requires integration of AI and machine learning technologies to meet user needs and identify opportunities for innovation.
Requirements
- Experience in leveraging AI to improve workflows
- 5+ years managing people and leading design teams
- Minimum 9+ years in UX Design and/or Interaction Design
- Enterprise product design experience in IT, Security, Customer Service, etc.
Benefits
- Competitive salary
- Opportunity for professional growth
- Inclusive work environment
Requirements Summary
5+ years managing people, 9+ UX/Interaction Design experience. Enterprise product design in IT, Security, or another relevant field. Strong English communication skills & problem-solving ability
