.svg)
Warner Bros. Discovery
Lead Specialist, Employee Services (LATAM)
Lead Specialist, Employee Services (LATAM) at Warner Bros. Discovery in Mexico City. Oversee P&C projects, enhance customer experience, and utilize ServiceNow skills.
Direct Hire
Mid-Level
ServiceNow Role Type:
ServiceNow Modules:
Discovery
ServiceNow Certifications (nice to have):
Certified Implementation Specialist - Discovery
Job description
Posted on:
May 22, 2025
Warner Bros. Discovery is searching for a Lead Specialist, Employee Services (LATAM) to join the Global Business Services (GBS) People & Culture (P&C) team. The role will be responsible for identifying new opportunities, leading P&C projects, and overseeing customer experience support across Mexico and Latin American countries.
Requirements
- Minimum 5 years customer management / contact center or related experience
- 3 (or more) years of supervisory responsibilities
- Bachelor's degree or equivalent combination of work experience
- Fluency in English, Spanish, and Brazilian Portuguese (optional)
- Experience with ServiceNow, Workday HR/payroll, or other SaaS payroll tools (optional)
- Strong skills in Outlook, Excel, Word, and PowerPoint
Benefits
- Career defining opportunities
- Thoughtfully curated benefits
- Tools to explore and grow into best selves
Requirements Summary
5+ years of customer management experience, 3+ years of supervisory responsibilities, and a Bachelor's degree or equivalent work experience
