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CSG
Lead Technical Business Analyst
Lead Technical Business Analyst at CSG, Porto. Configure CPQ/Order Management systems with ServiceNow expertise. 5-7 yrs BA experience in telecom billing/pricing required. Hybrid work, healthcare, PTO included.
ServiceNow Role Type:
Business Process Analyst
ServiceNow Modules:
No items found.
ServiceNow Certifications (nice to have):
Job description
Posted on:
July 30, 2025
Lead Business Analyst to workshop & manage customer requirements, develop a detailed knowledge on markets, products, sales, delivery and operations, and configure the CSG CPQ and Order Management system.
Requirements
- Hands on experience in coding, for instance, when to use global and local variables, and the concept of object-oriented programming.
- 5-7 years as a business analyst along with telecom billing or product catalog or pricing domain.
- Strong communication and BA skills, in terms of requirement documentation and business process mapping.
- Experience working as a vendor.
- Hands-on experience with configuration driven systems (Salesforce, SAP, ServiceNow, Siebel, etc.).
Benefits
- Work from Home, in-office, or hybrid
- Employee Belonging Groups
- Healthcare: Dental, Medical, and Vision
- Paid Vacation, Volunteer, and Holiday Time Off
Requirements Summary
5-7 years of experience as a business analyst, hands on experience in coding, and strong communication and BA skills
