Lead Technical Business Analyst, Service Management Platforms, Cloud & Digital Workplace

Join CPP Investments, a global and dynamic investment organization, as a Lead Technical Business Analyst. As a professional investment management organization, CPP Investments invests the funds of the Canada Pension Plan to ensure its financial sustainability for generations of working and retired Canadians. As a Lead Business Analyst, you will lead work focused on configuring, supporting, and evolving end-to-end technology solutions, partnering with business and technology departments to deliver strategic priorities and business outcomes.

Requirements

• 6+ years of relevant experience as a Business Analyst on ServiceNow projects, with at least 2 years in a lead or senior analyst capacity.
• Proven process development skills and solid understanding of project life cycle and the capability to apply best practices knowledge to unique and dynamic situations.
• Proven ability to liaise with business subject matters in gathering of business requirements (user stories, use cases, process maps).
• Exceptional (written and verbal) communication skills and interpersonal skills
• Strong proficiency in ServiceNow modules (ITSM, ITOM, IRM, SecOps, HRSD) and related tools (Flow Designer, Service Portal).
• Solid understanding of ITIL v3/v4 processes and best practices.
• ServiceNow Certified System Administrator (CSA) and ServiceNow ITSM Certified (CIS – ITSM).
• Experience with reporting tools (Performance Analytics, dashboards).

Benefits

• Stimulating work in a fast-paced and intellectually challenging environment
• Accelerated exposure and responsibility
• Global career development opportunities
• Diverse and inspiring colleagues and approachable leaders
• A hybrid-flexible work environment with an emphasis on in-person collaboration
• A culture rooted in principles of integrity, partnership, and high performance
• An organization with an important social purpose that positively impacts lives