.svg)
Eve
Lead Technical Support Specialist
Lead Technical Support Specialist at Eve: Legal tech support expert needed. 2+ yrs exp, ticketing/CRM proficiency, SaaS troubleshooting, SLA management. Remote. Strong communication skills required.
Consulting
Entry Level
ServiceNow Role Type:
Support Specialist
ServiceNow Modules:
Incident Management
ServiceNow Certifications (nice to have):
Job description
Posted on:
November 19, 2025
Eve is seeking a Lead Technical Support Specialist to join their team. The ideal candidate will have experience in legal technology support, strong troubleshooting skills, and excellent communication abilities.
Requirements
- 2+ years of experience in legal technology support
- Proficiency with ticketing systems, CRM platforms, and support workflow management tools
- Strong troubleshooting skills with SaaS platforms, APIs, and ability to explain technical concepts to legal professionals
- SLA Management: Proven track record of meeting aggressive response time requirements and maintaining high customer satisfaction scores
- Exceptional written and verbal communication abilities, with experience presenting solutions to both technical and non-technical stakeholders
Benefits
- Remote work
Requirements Summary
2+ years of experience in legal technology support, strong troubleshooting skills, and excellent communication abilities
