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Fujitsu
Level 1-2 Service Desk Analyst
Level 1-2 Service Desk Analyst at Fujitsu, Canberra. ServiceNow expertise, ITIL certified, Windows/Mac support, government IT services, flexible work, security clearance required.
Consulting
Expert/Leadership
ServiceNow Role Type:
Support Specialist
ServiceNow Modules:
No items found.
ServiceNow Certifications (nice to have):
Job description
Posted on:
December 12, 2025
We are seeking a proactive and technically skilled Level 1-2 Service Desk Analyst to provide essential end-user support and contribute to the high-quality delivery of IT services within a dynamic government environment.
Requirements
- 12 years of experience in a technical support or service desk/help desk role.
- Strong working knowledge of Windows and/or Mac OS, Microsoft Office applications, common desktop and productivity tools.
- Experience using ServiceNow or similar service management tools.
- Familiarity with ITIL practices and service delivery standards.
- Excellent communication skills, both verbal and written, with a strong customer service orientation.
- Ability to explain complex technical concepts clearly to non-technical users.
- Must hold or be eligible for Baseline Security Clearance.
Benefits
- Best in class reward and recognition programs
- Flexible work
- Volunteering leave
Requirements Summary
12 years of experience, strong technical knowledge, ITIL practices, excellent communication skills, and ability to explain complex concepts
