Level 2 Support Analyst - Health & Care (P730)

We’re Civica and we make software that helps deliver critical services for citizens all around the world. As a Level 2 Support Analyst, you’ll investigate and resolve complex application issues, collaborate with teams, and contribute to knowledge base development and process improvements.

Requirements

• A solid understanding of Civica’s application functionality, configuration, and data structures (or similar business applications).
• Excellent communication skills.
• Strong problem-solving skills with the ability to interpret logs, data, and system behaviour to identify the right solution.
• A collaborative approach, you work effectively with Level 1 and 3 analysts, developers, and product teams, sharing knowledge and contributing to continuous improvement.
• A methodical, process-driven mindset, you follow defined support processes, manage cases accurately, and contribute to our knowledge base.

Benefits

• Inclusive, safe, and welcoming environment
• Days of Difference leave to volunteer for a charity of your choice
• Flexible Work with the technology and tools to support remote work