Level 2 Support, IT Service Operations

Landis+Gyr is seeking a Level 2 IT Service Operations Support professional to manage L2 incidents, problems, and requests within the global IT Service Operations organization. This role involves supporting infrastructure, collaboration, security, and user environments, with a focus on technical expertise, documentation, and continuous improvement. The ideal candidate will be a customer-focused individual with excellent communication skills and a strong technical background.

Requirements

• Proven track record of L1/L2 Support model in a similar global environment
• Ability to work across cultures
• Exceptional customer service skills
• Outstanding communication skills
• Excellent documentation skills
• Technical expertise with AD, AAD, SCCM, Intune, MS Teams, MS Exchange, Video Conferencing, Network Printers
• Exposure to multi-domain, multi-site networks
• Understanding of ITIL methodology
• Working with global service desk systems like ServiceNow
• Bachelor’s degree in computer science or related field
• Servant desk experience "Senior"

Benefits

• Medical, dental and vision coverage
• Life insurance
• 401(k)-retirement plan
• Tuition reimbursement program
• Paid Time Off
• Paid holidays
• Pet insurance