LMS Administrator II

The LMS Administrator II provides operational support for SAIT's educational technologies, including Brightspace, Respondus LockDown Browser, and various third-party integrations. The role requires foundational LMS knowledge, meticulous attention to detail, strong analytical skills, proactive communication, exceptional customer service, and a commitment to continuous professional growth.

Requirements

• Two-year post-secondary diploma in Information Technology, Educational Technology, Computer Science, or a closely related field
• 2–3 years of directly related experience
• Practical exposure to at least one LMS (D2L/Brightspace preferred)
• Front-line technical support experience in an IT service desk, help desk, or educational technology environment
• Hands-on use of a ticketing/ITSM tool (e.g., ServiceNow, Jira Service Management, Freshservice) to track and resolve incidents
• Experience creating concise user-facing documentation or knowledge base articles
• Demonstrated customer-service skills working with diverse client groups (faculty, staff, and students)
• Evidence of following standard operating procedures (SOPs) and escalating issues appropriately

Benefits

• 4 Weeks Vacation / 14 Flex Days per year
• Paid Leave
• 37.5 Hours Per Week