ServiceNow

Senior Engagement Manager

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Direct Hire
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Entry Level
ServiceNow Role Type:
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System Administrator
ServiceNow Modules:
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Human Resources Service Delivery
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Problem Management
ServiceNow Certifications (nice to have):
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Certified Implementation Specialist - Human Resources
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Certified System Administrator

Job description

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Posted on:
 
September 12, 2025

ServiceNow is seeking a Senior Engagement Manager to oversee the delivery of client-defined solutions within ServiceNow's AI-enhanced cloud platform. This role involves leading a team, managing governance, tracking progress, and ensuring alignment with customer goals. The company focuses on making work smarter for its customers, and the ideal candidate will drive delivery of complex engagements.

Requirements

  • Experience in leveraging or critically thinking about how to integrate AI into work processes.
  • 5+ years of experience in a professional services organization, or equivalent education/experience.
  • Industry domain expertise in the SaaS environment.
  • Ability to travel up to 40%.

Benefits

  • Flexible work arrangements
  • Remote work options

Requirements Summary

5+ yrs in professional services; relevant education. SaaS domain expertise; ability to travel up to 40%