Location Support Specialist / IT Support

The Location Support Specialist / IT Support role at H&M Group involves providing hands-on support to end-users, troubleshooting hardware and software issues, and performing local installations. The ideal candidate will have experience in providing hardware and software diagnostics and support, proficiency in common office equipment and technologies, and strong communication skills.

Requirements

• Experience in providing hardware and software diagnostics and support
• Proficiency in operating common office, store, and warehouse equipment and technologies (printers, laptops, smartphones, LAN, etc.)
• Proficiency in understanding IT infrastructure services, components, and architecture
• A holistic approach with a commitment to solving issues by identifying and addressing root causes
• Ability to multitask and manage different situations and people simultaneously
• Knowledge and understanding of systems (operating systems, APIs, etc.)
• Service delivery and troubleshooting skills
• Technical writing abilities
• Experience with ITSM and ServiceNow
• Solution-oriented and have a problem-solving attitude
• Service-minded and self-driven to help others
• Strong in communication and value interpersonal communication
• Fluent in written and spoken English & Polish

Benefits

• 25% discount in all H&M brands
• H&M Incentive share scheme (HIP)
• Sport card or access to Multilife Program with employer’s contribution for you & optionally for dependent members
• Life insurance in attractive price
• Private medical insurance with employers’ contribution for you & optionally for dependent members
• 1 additional day off after being with us 10 years (& after every 5 years)
• Bonus for referring a friend to work in H&M
• Glasses compensation
• Hybrid work model (3 days in the office, 2 days WFH)