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H&M Group
Location Support Specialist / IT Support
Join H&M Group as a Location Support Specialist in Gądki, providing IT support using ServiceNow. Enjoy benefits like discounts, insurance, and a hybrid work model.
Direct Hire
Entry Level
ServiceNow Role Type:
Support Specialist
ServiceNow Modules:
IT Service Management
ServiceNow Certifications (nice to have):
Certified Implementation Specialist - IT Service Management
Job description
Posted on:
August 25, 2025
As a Location Support Specialist / IT Support, you will be responsible for providing hands-on technical assistance to end users, handling hardware and software diagnostics, and offering technical support for end-users and their devices. This is a permanent on-site role for approximately 18 months. The role focuses on resolving issues and ensuring smooth IT operations for stores, offices, and logistics centers.
Requirements
- Experience in providing hardware and software diagnostics and support.
- Proficiency in operating common office, store, and warehouse equipment and technologies.
- Understanding of IT infrastructure services and architecture.
- Problem-solving attitude and strong communication skills.
- Experience with ITSM and ServiceNow.
Benefits
- 25% discount in all H&M brands
- H&M Incentive share scheme (HIP)
- Sport card or access to Multilife Program with employer’s contribution
- Life insurance in attractive price
- Private medical insurance with employers’ contribution
- Additional day off
- Bonus for referring a friend
- Glasses compensation
- Hybrid work model
Requirements Summary
Experience with hardware/software diagnostics is needed. Proficiency in IT infrastructure and clear communication skills are also important. ServiceNow experience preferred
