ServiceNow

Machine Learning Engineer

Join ServiceNow in Santa Clara as a Machine Learning Engineer to develop AI/ML solutions enhancing user experience. Requires 2+ years in Java/Python and LLM expertise. Benefits include health plans, 401(k) match, and flexible time off.

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The Mothership
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Entry Level
ServiceNow Role Type:
ServiceNow Modules:
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Predictive Intelligence
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Service Portal
ServiceNow Certifications (nice to have):

Job description

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Posted on:
 
September 23, 2025

ServiceNow is seeking a Machine Learning Engineer to build and deploy AI/ML solutions for enterprise services. This role focuses on using AI to improve user experience, streamline workflows, and empower users regardless of their technical expertise. ServiceNow is a leading global provider of cloud-based AI-enhanced technology.

Requirements

  • A Bachelor's degree
  • 2+ years of related experience
  • Proficient in prompt engineering and developing LLM based features
  • Experience with methods of training and fine tuning large language models, such as distillation, supervised fine-tuning and policy optimization
  • Expertise in Java or Python, OOP, Design Patterns, time and space-efficient algorithms
  • Experience building new products that use challenging algorithms
  • Expertise in coding efficient, object-oriented, modularized and quality software

Benefits

  • health plans
  • 401(k) Plan with company match
  • ESPP
  • matching donations
  • flexible time away plan
  • family leave programs

Requirements Summary

Bachelor's degree +2yrs exp. proficiency in prompt engineering & LLM features. Exp. in Java/Python/OOP/Algorithm. Building new products using challenging algorithms