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NTT DATA Services
Mainframe Support Engineer
Join NTT DATA in Dublin as a Mainframe Support Engineer. Leverage Mainframe skills (COBOL, JCL) and ITIL processes with ServiceNow for production support.
Consulting
Entry Level
ServiceNow Role Type:
ServiceNow Modules:
DevOps
IT Service Management
Incident Management
ServiceNow Certifications (nice to have):
Job description
Posted on:
July 24, 2025
NTT DATA is looking for a dedicated and detail-oriented Mainframe Support Engineer to provide production support and manage small-scale changes for the Mainframe Replatforming (RE) initiative. The role requires strong experience in Mainframe technologies and the ability to work independently and manage out-of-hours support responsibilities.
Requirements
- Strong experience in Mainframe technologies (COBOL, JCL, DB2, VSAM, CICS)
- Understanding of replatforming concepts, including migration of workloads from legacy mainframe systems to modern platforms
- Hands-on experience with batch job monitoring, scheduling tools (e.g., Control-M, CA7), and incident management
- Ability to work independently and manage out-of-hours support responsibilities
- Strong analytical and problem-solving skills
- Familiarity with ITIL processes and service management tools (e.g., ServiceNow)
Benefits
- Out-of-hours support
- Collaboration with development, infrastructure, and DevOps teams
- Accurate documentation for support procedures, change logs, and incident reports
- Contribution to continuous improvement initiatives and automation of support tasks
Requirements Summary
Strong Mainframe experience, problem-solving skills, and ability to work independently
